Thank you for choosing the Kaleido Roaster! We stand behind the quality of our roasters and are pleased to offer a 1-year limited warranty on all new purchases. This warranty covers any defects in materials or workmanship that occur during normal use of the roaster.
Please note that the warranty does not cover wear and tear items such as heating elements, as these are expected to naturally wear out over time. Additionally, the warranty does not cover any damages resulting from improper use, abuse, or neglect of the roaster.
Some roasters may come with a spare heating element in the case that one becomes damaged during shipping. If one becomes damaged during shipping, we will not replace the spare under warranty, as that spare element is to ensure you can begin roasting as soon as you receive.
In the unlikely event that your roaster requires repairs covered under the warranty, please contact us at firstname.lastname@example.org to initiate a warranty claim. You will be responsible for shipping the roaster back to our repair shop for service. The roaster must be returned in the original packaging, and secured appropriately. In the case the repair is minor, we will send the appropriate replacement part.
We will repair or replace any defective parts covered under the warranty free of charge. If we determine that the roaster is not repairable or cannot be restored to its original condition, we may choose to replace it with a new roaster of equal or greater value.
Thank you for your trust in our product, and we look forward to providing you with a quality roasting experience for years to come!